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Digital transformations can be challenging, unwieldy programmes of change, but they’re a necessary process for most organisations.
The Digital Framework has been developed to underpin how organisations think about their transformation. It emphasises both the interdependencies that exist through a transformation programme, and their hierarchy. It’s natural when approaching a digital transformation to consider the technology to be the starting point. Yet the digital framework makes it clear that it is the desired business outcomes that need to be detailed in the first instance, with communications playing a critical role throughout of ensuring the success of any change programme.
We believe that technology alone will not determine your success rate. Instead, our experience shows that harnessing your people, creating the right culture and building high quality teams and communications will improve your chances of ensuring the transformation is delivered, company-wide.
Digital Values
Connecting People and Systems
Adding business value incrementally
Starting with consent at the outset
Collaborating and then trying harder to collaborate better
Creating an Eco-system community not just supplier partnerships
How to use the framework
Change programmes, including transformation are often best delivered as a series of projects and workflows that over time form critical mass. Every organisation will have different needs, challenges, opportunities and objectives, so what this looks like will be very unique to you.
The Digital Framework can be used to keep leadership across the whole programme of transformation. It keeps your focus where it needs to be with success measured against business outcomes.
Check in on where you are starting from the top and working your way down.
Digital transformations can drive efficiencies, cost savings and a better experience for residents and businesses. Headforwards, in partnership with Microsoft and Cornwall Council hosted a briefing for local authorities, local government and public services seeking to harness the power of digital and accelerate their transformation.
The process of undergoing a Digital Transformation requires organisations to continue to run their business at the same time as transforming. CIO Advisory Partner, Pete Reed says companies must give both the old world and the new world attention, being careful not to let one overtake the other.
Headforwards have been working with Cornwall Council on their transformation for over 5 years. As part of building a Single View of the Citizen, feedback from residents and from councillors and MPs now have their own portals that feed into a seamless new back-office Feedback Management system that employs enhanced automation and improves efficiency.
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