A global service provider partnered with Headforwards to deliver and continuously enhance a comprehensive web-based Services Portal. This platform provides customers with a unified interface to manage all their interactions with various services, including ticketing, dashboards, and self-service applications. The portal includes both a client-facing version and an Operator portal, allowing staff to have a holistic view of their clients with role-based access controls (ACLs) to ensure secure data handling and operational efficiency.
The Services Portal is now a critical part of the provider’s IT infrastructure, supporting thousands of users worldwide and serving as a central hub for multiple service divisions.
The Services Portal was developed to integrate various service divisions into a single platform, providing seamless access to a range of tools and services. A crucial requirement was its deployment on Microsoft Azure, leveraging Azure’s developer tools to ensure scalability and reliability.
Headforwards led the initial software development effort with a dedicated front-end development team focused on creating intuitive interfaces and a back-end team responsible for core functionality and data integrations. Supporting these efforts were Agile Delivery Leads, Business Analysts, and Site Reliability Engineers to ensure smooth project execution and continuous delivery.
Our Business Analysts played a crucial role as Project Managers, guiding the integration of client’s additional applications into the Services Portal framework. This involved close collaboration with various service divisions of our client to ensure that their specific requirements were met seamlessly within the portal environment.
The Headforwards team closely collaborated with senior stakeholders from the service provider, initially leading the development alongside their technical product owner. Over time, the team expanded to include the client’s own architect, senior developers, and delivery leads. This integration resulted in a highly cohesive partnership, effectively coordinating with the wider organisation to facilitate seamless integration of new services into the portal.
The successful delivery and ongoing enhancement of the Services Portal have made it a vital asset in our client’s IT ecosystem. It has streamlined service delivery processes, improved customer engagement, and facilitated better integration of multiple services into a unified platform. The collaboration between Headforwards and the service provider continues to drive innovation, positioning the Services Portal as a cornerstone of their digital strategy.
The development of the Services Portal showcases Headforwards’ ability to deliver scalable, integrated solutions tailored to the needs of large enterprises. Through close collaboration and a commitment to agile practices, we helped create a robust platform that enhances customer interaction and supports the broader digital transformation objectives of its partner.
Headforwards is a long-term technology partner to NTT. The team have worked on the NTT’s shared data centre service management system, Colocation to evolve it from one part of a vast, monolithic architecture to its own series of more than 80 microservices.
Headforwards partnered with a global service provider to develop a Cloud Management Platform (CMP) that enhanced visibility and control over multi-cloud environments for large blue-chip customers. The project, which ran for five years, focused on delivering a unified view of cloud resources, tailored to different user roles. Using agile methodologies and a DevOps approach, Headforwards created a scalable platform that streamlined cloud management and enabled rapid updates, driving significant value for both the service provider and its customers.
IT infrastructure and service provider, Softcat have been working on expanding and maturing their Cloud service portfolio. As their technology partner, Headforwards helped Softcat reimagine the interaction they have with their clients by delivering a Cloud Management Portal.
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